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Ask Your True North Pharmacist

Can I cancel or return an order?


You may be able to cancel your order; it depends on how far it has reached in processing. Contact us as soon as possible, if you require a cancellation. We will determine at that point if it is possible.

Under the law in Manitoba Canada, where your medication is dispensed, we cannot accept any returns for your medication once it has left our facility.

Manitoba Pharmaceutical Regulations

“Manitoba Pharmaceutical Regulations section 85(1) to the December 2006 Pharmaceutical Act:

A pharmacist shall not accept for return to inventory any drug that has been previously dispensed to a patient.

Non-observance of the regulations constitutes conduct detrimental to the public interest and is subject to disciplinary action by the College of Pharmacists of Manitoba.”

We do apologize for the inconvenience that this may cause, as such we apply a series of checks to the order process to reduce the chance of errors. In the event there is an error, we will contact you as soon as possible to rectify the situation and/or issue you a credit.

True North believes in creating personal pharmaceutical care plans -- not statistics.