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Questions

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Can I cancel or return an order?

Answer:

You may be able to cancel your order; it depends on how far it has reached in processing. Contact us as soon as possible, if you require a cancellation. We will determine at that point if it is possible.

Under the law in Manitoba Canada, where your medication is dispensed, we cannot accept any returns for your medication once it has left our facility.

Manitoba Pharmaceutical Regulations

“Manitoba Pharmaceutical Regulations section 85(1) to the December 2006 Pharmaceutical Act:

A pharmacist shall not accept for return to inventory any drug that has been previously dispensed to a patient.

Non-observance of the regulations constitutes conduct detrimental to the public interest and is subject to disciplinary action by the College of Pharmacists of Manitoba.”

We do apologize for the inconvenience that this may cause, as such we apply a series of checks to the order process to reduce the chance of errors. In the event there is an error, we will contact you as soon as possible to rectify the situation and/or issue you a credit.

True North believes in creating personal pharmaceutical care plans -- not statistics.
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cs@truenorthmeds.com
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True North Meds, 
Unit 3-1717 Dublin Ave.
Winnipeg, Manitoba,
R3H0H2
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Copyright 2021. True North Meds.
Disclaimer: "Be advised that, given the international nature of the practice of International Prescription Service (IPS), there may be limitations in the ability of the College of Pharmacists of Manitoba (CPhM), which is the statutory licensing authority for pharmacies and pharmacists in the Province of Manitoba, to investigate and prosecute complaints from persons who receive services or products from an IPS pharmacy. Manitoba Pharmacists are not permitted to fill US physicians' prescriptions. They can only fill prescriptions issued by a physician licensed in a province or territory of Canada. CPhM takes the position that it may be contrary to professional standards for a pharmacist to fill prescriptions by a physician, licensed in a province or territory of Canada, who has not established an acceptable patient-physician relationship with you."
True North Meds dispenses medication only from its own Canadian licensed pharmacy, in Winnipeg, Manitoba. True North Meds only dispenses medication that is sourced from Canada.
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